Guests read texts.
Now they can reply.
Your booking software sends confirmations. Chirrup makes every message a conversation. Guests text back, your team sees it instantly — with full booking context, right in the thread.
Your booking software sends messages.
Guests can't reply.
FareHarbor, Bókun, and Rezdy send confirmation emails and one-way texts. When a guest replies — and they always reply — it goes nowhere. The guest thinks they're talking to you. They're not. That's a missed question, a missed upsell, and a guest who shows up confused.
of texts get opened — compared to ~20% for email
average time to read a text after it arrives
of guests reply to a text from their tour company
Booking data in.
Conversations out.
Chirrup syncs with your booking platform and turns every reservation into a two-way conversation.
Booking comes in
A guest books a Sunset Cruise on FareHarbor. Chirrup gets their name, phone number, tour, date, and time — automatically.
Chirrup sends the first text
Confirmation, reminder, what-to-bring — whatever you've set up. Every message goes out from your business number, not a random short code. And every message is two-way.
Guest texts back
"Where do I park?" "Can I bring my kid?" "Running 10 min late." The message appears in your inbox instantly — alongside their booking details, past messages, and internal notes.
Your team responds — or AI does
Reply manually, use a saved template, or let Chirrup AI suggest the answer. Either way, the guest gets a fast, accurate response from someone who already knows their booking.
More than just
sending texts.
Calendar & group messaging
See every upcoming booking by date and activity. Weather cancellation at 6am? Select the group, type the update, and 40 guests get a text in seconds. No phone trees.
Quick replies & templates
"Where do I park?" Save your best answers and send them with one tap. Everyone on the team uses the same polished responses.
Automated sequences
Set up confirmation texts, day-before reminders, day-of what-to-bring messages, and post-tour follow-ups. They go out automatically based on booking date.
Booking context in every thread
When a guest texts, you see their name, tour, date, party size, and any special requests — right in the conversation. No tab-switching to your booking platform.
Turn every great tour into an
online review.
Guests who've been texting with you all week don't feel like strangers — so when you ask for a review, they actually leave one. Chirrup sends the ask automatically after the tour, from the same conversation thread they've already been replying to. More connection, more reviews.
Post-tour text goes out
"How was your sunset cruise? We'd love to hear from you." Sent automatically based on tour end time.
One-tap review link
Every guest gets a direct link to leave a public review. No friction, no extra steps. More asks = more reviews.
Private feedback, too
Guests can also share feedback directly with your team inside Chirrup. You see it, respond, and resolve — so every experience gets better.
What happens when guests actually get asked.
Every guest deserves a
real reply.
See how two-way texting works for your operation. Book a demo and we'll walk you through the setup.